CAREERS

RESOURCE MANAGER

The Resource Manager is the first point of contact with the customer post sale and acts as the central function to manage the queue of project implementation timelines and resource fulfillment. This position will allocate projects to the project managers based on capacity in the Professional Services team. This position is responsible for fulfilling resource requests for projects and resource requests from project managers, optimizing the resource schedule and managing the incoming queue of orders. This position impacts revenue by optimizing resource allocation to drive the maximum amount of revenue.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Review incoming sales orders; identify gaps between services required and sold, and work with contracts and sales to rectify the order prior to services engagement.
• Be first point of customer contact on new incoming orders; communicates timeline and implementation expectations including providing project management material
• Processes incoming resource requests by assigning resources to project tasks based on capacity and skills required to perform the task
• Optimize the resource schedule to maximize utilization of wide variety of different teams members and departments skill sets to maximize revenue potential
• Working with the Manager of Project Management, allocate orders to project managers
• Problem solves resource limitations and has authority to shift resources and or customer engagements as needed for maximizing revenue and customer satisfaction
• Perform operational administration of the FinancialForce PSA system
• Requires high degree of analytical skills
• Generates financial and utilization reports and produces the executive narrative surrounding them
• Manage service backlog that is over 60 days old by following up with customers and encouraging project initiations and working to resolve barriers to implementation

SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibilities.

EDUCATION AND/OR EXPERIENCE

• Bachelors degree is required
• Prior operations experience is a plus
• Salesforce.com experience a plus
• FinancialForce PSA experience a plus
• Sales experience a plus
• Report creation using SSRS, Crystal, or other report writing tools a plus

To perform the job successfully, an individual should demonstrate the following competencies:

Quality Orientation: Accurately checks processes and tasks. Ensures high-quality output. Initiates action to correct quality problems or notifies others of quality issues as appropriate. Sets high standards of performance for self and others. Exhibits attention to detail.

Adaptability: Quickly modifies behavior to deal effectively when experiencing major changes in work tasks or the work environment.

Problem Solving and Analytical Skills: Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully.

Develops alternative solutions. Works well in group problem solving situations. Uses reason even when dealing with emotional topics. Makes independent decisions.

Professionalism: Approaches others in a tactful manner. Reacts well under pressure. Follows through on commitments. Demonstrates excellent written and oral communication skills with internal and external customers.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this job description are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

FOR CONSIDERATION
Complete the online application and submit your resume. Qualified candidates will be contacted for interviews. We are accepting resumes worldwide to support expansion in future markets and growth in our existing markets.

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RESOURCE MANAGER

The Resource Manager is the first point of contact with the customer post sale and acts as the central function to manage the queue of project implementation timelines and resource fulfillment. This position will allocate projects to the project managers based on capacity in the Professional Services team. This position is responsible for fulfilling resource requests for projects and resource requests from project managers, optimizing the resource schedule and managing the incoming queue of orders. This position impacts revenue by optimizing resource allocation to drive the maximum amount of revenue.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Review incoming sales orders; identify gaps between services required and sold, and work with contracts and sales to rectify the order prior to services engagement.
• Be first point of customer contact on new incoming orders; communicates timeline and implementation expectations including providing project management material
• Processes incoming resource requests by assigning resources to project tasks based on capacity and skills required to perform the task
• Optimize the resource schedule to maximize utilization of wide variety of different teams members and departments skill sets to maximize revenue potential
• Working with the Manager of Project Management, allocate orders to project managers
• Problem solves resource limitations and has authority to shift resources and or customer engagements as needed for maximizing revenue and customer satisfaction
• Perform operational administration of the FinancialForce PSA system
• Requires high degree of analytical skills
• Generates financial and utilization reports and produces the executive narrative surrounding them
• Manage service backlog that is over 60 days old by following up with customers and encouraging project initiations and working to resolve barriers to implementation

SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibilities.

EDUCATION AND/OR EXPERIENCE

• Bachelors degree is required
• Prior operations experience is a plus
• Salesforce.com experience a plus
• FinancialForce PSA experience a plus
• Sales experience a plus
• Report creation using SSRS, Crystal, or other report writing tools a plus

To perform the job successfully, an individual should demonstrate the following competencies:

Quality Orientation: Accurately checks processes and tasks. Ensures high-quality output. Initiates action to correct quality problems or notifies others of quality issues as appropriate. Sets high standards of performance for self and others. Exhibits attention to detail.

Adaptability: Quickly modifies behavior to deal effectively when experiencing major changes in work tasks or the work environment.

Problem Solving and Analytical Skills: Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully.

Develops alternative solutions. Works well in group problem solving situations. Uses reason even when dealing with emotional topics. Makes independent decisions.

Professionalism: Approaches others in a tactful manner. Reacts well under pressure. Follows through on commitments. Demonstrates excellent written and oral communication skills with internal and external customers.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this job description are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

FOR CONSIDERATION
Complete the online application and submit your resume. Qualified candidates will be contacted for interviews. We are accepting resumes worldwide to support expansion in future markets and growth in our existing markets.

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SOLUTION ARCHITECT

The Solution Architect is a key role in Newmarket International’s Solution Consulting organization. This individual will be responsible for synthesizing customer requirements and crafting a strategy and roadmap for meeting those needs while maintaining a vision for long-term growth and sustainability of the solution. This includes working with the Newmarket product team on product roadmap alignment. The Solution Architect is a leadership position responsible for developing and defining architecture for large enterprise engagements by bringing to bear a deep understanding of business and technology.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Review and approve use cases, scenarios, requirements and sources of customer needs required to develop architectural deliverables
• Work with stakeholders (customer, third-party and Newmarket) to develop a target solution architecture
• Create artifacts (UML) defining the target solution architecture
• Identify potential solutions for gaps between customer requirements and product capabilities
• Define the physical system architecture and the transition plan to get there
• Ensure potential solutions conform to best practice non-functional architectural principles around scalability, security, supportability, fault-tolerance, etc.
• Understand product capabilities and limitations
• Validate custom and configuration options to ensure fit for customer requirements while delivering a viable solution
• Define the tools and technologies to be used in solution delivery
• Communicate solution architecture to all stakeholders
• Participate in project planning aligning process and required resources (human and physical)
• Identify and communicate potential product enhancements to the development team

SUPERVISORY RESPONSIBILITIES
This job may have supervisory responsibilities of additional team members on a project by project basis. There are no direct reports into this position.

EDUCATION AND/OR EXPERIENCE

• BS Degree in Computer Science or Information Systems
• Master's (Graduate) Degree or MBA Highly Preferable
• 10-15 years in large enterprise software development

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Technical Capacity – Deep and substantial knowledge of current technology topics including software development, product development, release engineering and deployment and infrastructure; Strong competency in Microsoft .NET technology as well as experience with CRM Platforms.

Object Oriented Analysis and Design (UML) – Must be very experienced in developing architectural models and artifacts including domain models, deployment diagrams, component models, sequence diagrams and other models as needed; understanding of Enterprise Architect.

Verbal Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.

Team Work – Works comfortably as a leader and as part of a team; work collaboratively; accept and seek critique and counsel of peers.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this job description are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

FOR CONSIDERATION
Complete the online application and submit your resume. Qualified candidates will be contacted for interviews. We are accepting resumes worldwide to support expansion in future markets and growth in our existing markets.

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CRM / HRM CONSULTANT

The Customer Relationship Management (CRM) / Hospitality Relationship Management (HRM) Consultant’s primary focus is enabling Newmarket International’s Hospitality customers with sales solutions which help provide exception service, streamline business processes and drive sales. Core to this is implementing enterprise solutions leveraging industry-leading products such as Salesforce.com and Newmarket International MeetingBroker, Delphi and other products. A successful candidate will bring a strong blend of skills and experience in business analysis, hospitality and CRM/SFA.

This role will involve proactive identification of requirements and configuration of Salesforce.com as well as Newmarket solutions to drive customer success and optimize the solution. The ability to engage at senior / executive levels in providing recommendations and proactive best practice advice through all phases of the implementation lifecycle is also critical to this role.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Support the sales organization in finding new business, presenting our services and solutions and closing on opportunities
• Work with prospects to evaluate business objectives for sales solutions guiding our customers on sales technology best-practices and strategy
• Elicit, document and analyze functional and non-functional sales requirements
• Implement sales technology solutions, including the configuration and promotion, analysis and implementation of third-party solutions (such as AppExchange components) and coordination of third party development
• Leverage the broad horizontal capabilities of Salesforce.com to address vertical-specific hospitality needs
• Configure and extend Salesforce.com with Customer Business Objects/ Entities, Custom Fields, Forms, Views and Reports
• Design, configure and develop custom advanced workflows including workflows across multiple technologies
• Plan and implement user adoption of the sales solution – including training, demonstrations and adoption monitoring.

SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibilities.

EDUCATION AND/OR EXPERIENCE

• Bachelor's degree from a four-year college or university program certificate and a minimum of four years related Information Technology or related experience and/or training or an equivalent combination of education and experience required.
• Hospitality Sales or Sales Support experience desired
• A minimum of three years experience with Salesforce.com (substantial experience with other CRM / SFA solution such as Microsoft Dynamics or Oracle will also be considered).
• Minimum of 2 full lifecycle customer enterprise implementations
• Preference will be given to candidates with current certifications for Salesforce.com.

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Verbal Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication – Strong written communication skills, writes clearly and concisely with the ability to convey complex concepts in written media.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this job description are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

FOR CONSIDERATION
Complete the online application and submit your resume. Qualified candidates will be contacted for interviews. We are accepting resumes worldwide to support expansion in future markets and growth in our existing markets.

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CRM PROJECT ADMINISTRATOR

JOB DESCRIPTION
CRM Project Administrator's role is to ensure customer success through effective implementation of Libra OnDemand solutions. CRM Project Administrator works with Libra OnDemand customers and partners to analyze their requirements, develop designs, provide recommendations and implement Libra OnDemand solutions.

RESPONSIBILITIES

• Ensure 100% customer satisfaction and success with the implementation of Libra OnDemand solutions
• Identify and translate customers' requirements into functional specifications for configuration, functional extension and custom development
• Hands on configuration / customization of the Libra OnDemand product (on the Force.com platform) to meet approved solution designs
• Hands on configuration and setup of integration and ETL solutions
• Deliver remote and on-site implementations and assist with implementations, including installation, configuration, training, report writing, data migration and general support
• Prepare and deliver standard and custom training events via web meeting or standard classroom methods
• Develop professional services documentation and other materials
• Manage UAT with end users including coordination and user acceptance signoff

REQUIREMENTS

• Strong knowledge and working experience with CRM applications.
• Hands-on salesforce.com administration and configuration experience.
• Solid understanding of hospitality and CRM related business processes.
• Experience with SQL, Enterprise Application Integration, Database and Cloud technologies.
• Strong proficiency with Excel (formulas, functions and pivot tables).
• Some experience with HTML and web design.
• Team leader with strong communication and interpersonal skills.
• Excellent presentation and communication skills.
• Excellent written and verbal communication skills.
• Client-focused attitude as a customer advocate.
• Willingness to travel up to 50%.
• Ability to multi-task in a fast paced environment.
• Detail-oriented with the ability to rapidly learn and take advantage of new concepts, business models and technologies.
• Background in hospitality management positions and hospitality technology.
• Knowledge of software development process and software design methodologies (coding experience preferred, but not required)
• BA/BS degree (or equivalent) in a related discipline

LOCATION

• Based in Orlando, FL

FOR CONSIDERATION
Complete the online application and submit your resume. Qualified candidates will be contacted for interviews. We are accepting resumes worldwide to support expansion in future markets and growth in our existing markets.

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TECHNICAL SUPPORT ANALYST

JOB DESCRIPTION
Newmarket International's award winning Technical Assistance Center offers first line support to its worldwide customer base in the hospitality industry. This position provides first line call center support for customers utilizing our industry leading sales and catering software solutions. The first priority of the support team is to help every customer be more successful in using our products.

JOB REQUIREMENTS
The ideal candidate will possess an equal amount of technical experience as well as customer service experience.

The applicant must have a strong knowledge of computers, Microsoft operating systems, and networks.

Strong communication, customer service, problem solving, time management and team building skills are essential.

The applicant should be highly motivated and demonstrate the ability to work in a team environment and independently.

One to two years of experience within a call center/help desk environment, supporting software products or related technical training/experience as well as hospitality experience is desirable.

PRINCIPAL JOB DUTIES AND RESPONSIBILITIES

1. Provide frontline support to Newmarket International customers.
2. Escalate unresolved issues to a Technical Support Specialists in accordance with support escalation procedures.
3. Communicate and document known resolutions to problems or issues.
4. Maintain the highest level of client satisfaction.
5. Document all client-related issues in an easy to understand narrative format into a computerized tracking system.
6. Maintain technical knowledge of all supported Newmarket International products through internal training and hands on experience.
7. Specialize in one or more Newmarket International products or supporting technologies.
8. Assist in identifying technical needs, technology improvements and general areas needing improvement within the department.
9. Keep team members, management, clients and Newmarket International personnel informed of client issues.
10. Maintain a professional demeanor in the office and when interacting with clients.
11. Other duties as assigned.

FOR CONSIDERATION
Complete the online application and submit your resume. Qualified candidates will be contacted for interviews. We are accepting resumes worldwide to support expansion in future markets and growth in our existing markets.

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PART TIME INFORMATION COLLECTOR

JOB DESCRIPTION
Part time Information Collector needed to visit urban area hotels. This contractor opportunity will be responsible to visit each hotel on the assigned route, take a picture of daily event boards in hotel lobbies, and transmit the information to our company. The compensation is per property, per day. The route requires visiting the assigned hotels five days per week, including one weekend day. All candidates must be professional, reliable and tenacious individuals.

JOB REQUIREMENTS
Candidates must have access to a computer with high-speed internet. The candidate also must have a digital camera with a minimum of 5 mega pixels. Candidates must be familiar with the assigned area and preferably live within close proximity. Candidates must also be able to speak and read English.

FOR CONSIDERATION
Complete the online application and submit your resume. Qualified candidates will be contacted for interviews. We are accepting resumes worldwide to support expansion in future markets and growth in our existing markets.

ABOUT HOSPITALITY INFORMATION SERVICES, INC.
Hospitality Information Services, Inc (HIS) is a division of Newmarket International. HIS is a full service market research company created to serve the hospitality industry. Our primary focus is empowering clients by providing the very best market intelligence, accurate trend analysis and innovative data management tools to dramatically increase our clients' Group and Catering revenues.

Please visit our websites at newmarketinc.com and hisnet.com for more details about our company.

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